{"id":2648,"date":"2021-11-03T11:07:07","date_gmt":"2021-11-03T10:07:07","guid":{"rendered":"https:\/\/lacoste.by-vs.com\/?page_id=2648"},"modified":"2021-11-03T11:07:07","modified_gmt":"2021-11-03T10:07:07","slug":"faq-lacoste","status":"publish","type":"page","link":"https:\/\/rugby200th.by-vs.com\/en\/faq-lacoste\/","title":{"rendered":"faq-lacoste"},"content":{"rendered":"
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Questions fr\u00e9quentes (FAQ) \/ Frequently Asked Questions (FAQ)<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\tEnglish<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Questions relatives aux caract\u00e9ristiques des produits<\/u><\/b><\/h1>\nPuis-je commander un tirage \u00ab sur mesure \u00bb avec d\u2019autres finitions que celles propos\u00e9es (dimensions, contre-collage sur une plaque en aluminium avec un ch\u00e2ssis, un verre, une caisse am\u00e9ricaine\u2026) ?<\/strong><\/em>\nNous serons ravis d\u2019\u00e9changer avec vous et d\u2019en \u00e9tudier la faisabilit\u00e9. Nous vous adresserons un devis personnalis\u00e9. Si vous souhaitez obtenir une \u00e9dition particuli\u00e8re, nous vous invitons \u00e0 nous contacter et \u00e0 nous faire part de votre demande.\n\nJe souhaite obtenir un produit qui n\u2019appara\u00eet pas, ou plus, dans votre catalogue, est-ce possible ?<\/strong><\/em>\nNous \u00e9tudierons la faisabilit\u00e9 de votre demande avec attention. Nous vous invitons \u00e0 nous contacter.\n

Questions relatives aux commandes (achat, paiement)<\/span><\/h1>\nO\u00f9 puis-je me procurer un produit \u00e9dit\u00e9 par By-VS ?<\/strong><\/em>\nLa vente des tirages s\u2019effectue via le site internet uniquement.\n\nPuis-je effectuer un achat avec ma carte bancaire en toute s\u00e9curit\u00e9 sur votre site ?<\/strong><\/em>\nBy-VS n\u2019a jamais acc\u00e8s \u00e0 vos coordonn\u00e9es bancaires.\nLa transaction est effectu\u00e9e via la plateforme de paiement Stripe ou Paypal qui offre une s\u00e9curit\u00e9 optimale aux transactions (CB, Visa, Maestro, Mastercard, American Express, Discover, Carte Aurore, Cofinoga, Privilege, Sofort, ApplePay, GooglePay).\nLe d\u00e9bit est effectu\u00e9 au moment de la confirmation de votre commande. Un message de confirmation vous est adress\u00e9.\n\nJe souhaite utiliser un autre mode de paiement que ma carte bancaire, proposez-vous d\u2019autres solutions ?<\/strong><\/em>\nLes achats sur notre site internet sont r\u00e9alisables uniquement avec les cartes bancaires compatibles avec les syst\u00e8mes de paiement propos\u00e9s via Stripe ou Paypal. Si vous ne souhaitez pas r\u00e9gler vos achats par carte bancaire, nous vous invitons \u00e0 nous contacter.\n\nJe souhaite exp\u00e9dier un produit \u00e0 un proche et lui adresser directement, est-ce possible ?<\/strong><\/em>\nIl suffit de pr\u00e9ciser le destinataire et son adresse postale dans les d\u00e9tails \u00e0 communiquer pour la livraison.\n

Questions relatives \u00e0 l\u2019exp\u00e9dition et \u00e0 la Livraison<\/span><\/h1>\nQuand ma commande sera-t-elle livr\u00e9e ?<\/strong><\/em>\nLe d\u00e9lai indicatif est de 1 \u00e0 2 semaines \u00e0 compter de la confirmation de votre commande. Ce d\u00e9lai comprend les \u00e9tapes de fabrication, de pr\u00e9paration, d\u2019exp\u00e9dition et de transport de votre commande jusqu\u2019au lieu de livraison indiqu\u00e9.\nUn e-mail vous est adress\u00e9 pour vous informer de l\u2019exp\u00e9dition de votre commande.\n\nQuels sont les frais de livraison ?<\/strong><\/em>\nLes frais de livraison varient selon les formats et les quantit\u00e9s. Ils sont renseign\u00e9s avant la confirmation de commande.\n\nPuis-je changer mon adresse de livraison apr\u00e8s avoir pass\u00e9 ma commande ?<\/strong><\/em>\nUne fois la commande enregistr\u00e9e, le changement de l\u2019adresse de livraison est impossible. Nous restons cependant \u00e0 votre \u00e9coute et vous invitons \u00e0 nous contacter dans les plus brefs d\u00e9lais afin d\u2019\u00e9tudier la possibilit\u00e9 de r\u00e9pondre \u00e0 vos attentes.\n\nComment seront livr\u00e9s mes produits ? Sont-ils suffisamment prot\u00e9g\u00e9s pour le transport ?<\/strong><\/em> Comment r\u00e9ceptionner ma commande dans les meilleures conditions ?\nNos produits sont soigneusement pr\u00e9par\u00e9s et emball\u00e9s avec un syst\u00e8me de conditionnement qui assure une protection optimale face aux manipulations, aux chocs et autres al\u00e9as du transport. Chaque format b\u00e9n\u00e9ficie d\u2019un conditionnement adapt\u00e9 \u00e0 ses dimensions.\nLors de la r\u00e9ception de votre commande, il est n\u00e9cessaire de v\u00e9rifier le bon \u00e9tat des produits en pr\u00e9sence du livreur. Vous ne devez signer le bordereau de livraison qu\u2019apr\u00e8s avoir v\u00e9rifi\u00e9 que l\u2019\u00e9tat de votre commande est correct. Si vous constatez une anomalie, vous devez l\u2019indiquer sur le bordereau sans le signer et remettre votre colis au livreur. Vous devez ensuite nous contacter le jour m\u00eame, par e-mail ou par t\u00e9l\u00e9phone.\nBy-VS ne pourra malheureusement accepter aucune r\u00e9clamation si le bon de livraison a \u00e9t\u00e9 sign\u00e9, y compris avec une indication compl\u00e9mentaire \u00ab sous r\u00e9serve de \u00bb qui n\u2019a aucune valeur. Aucune action ne pourrait alors \u00eatre engag\u00e9e aupr\u00e8s du transporteur ou du logisticien.\n

Questions relatives au Service Apr\u00e8s-vente<\/span><\/h1>\nVais-je recevoir une facture ?<\/strong><\/em>\nApr\u00e8s avoir effectu\u00e9 votre achat, vous recevez automatiquement votre facture par e-mail.\n\nJe souhaite finalement \u00e9changer mon produit ou me faire rembourser, est-ce possible ?<\/strong><\/em>\nLe client a la possibilit\u00e9 dans les 14 (quatorze) jours ouvr\u00e9s, \u00e0 partir de sa date de r\u00e9ception, de retourner les produits sans en justifier la motivation. Les produits doivent \u00eatre renvoy\u00e9s \u00e0 la charge du client \u00e0 l\u2019adresse de By-VS. Ils doivent \u00eatre imp\u00e9rativement dans leur \u00e9tat d\u2019origine, complets, propres, non-endommag\u00e9s et dans leurs emballages d\u2019origine. By-VS refusera syst\u00e9matiquement le remboursement de tout retour ne respectant pas ces crit\u00e8res. Aucun retour en contre remboursement ne sera accept\u00e9. Apr\u00e8s r\u00e9ception du (des) produit(s) retourn\u00e9(s) et contr\u00f4l\u00e9(s) par By-VS, le remboursement, hors frais d’exp\u00e9dition, sera, effectu\u00e9 sur le mode de paiement initial utilis\u00e9 pour la commande, dans les 60 jours (date de r\u00e9ception). Nous vous invitons cependant \u00e0 nous contacter.\nLes produits non standard issus de demandes sp\u00e9ciales sont uniques. Ils sont \u00e9dit\u00e9s et fabriqu\u00e9s \u00e0 la demande. Par cons\u00e9quent, ils ne peuvent b\u00e9n\u00e9ficier du droit de r\u00e9tractation pr\u00e9vu dans les dispositions de l\u2019article L121-20-2 du code de la consommation. Les produits command\u00e9s ne seront ni repris, ni \u00e9chang\u00e9s, en dehors de l\u2019application de la garantie sur les vices de qualit\u00e9 (cf. CGV).\n\nQue faire si mon colis ne correspond pas \u00e0 ma commande ?<\/strong> Que faire si le(s) produit(s) est\/sont d\u00e9t\u00e9rior\u00e9(s) ?<\/strong><\/em>\nDans le cas d\u2019une livraison non-conforme \u00e0 la commande, en dehors d\u2019un d\u00e9faut de qualit\u00e9, le client b\u00e9n\u00e9ficie d\u2019un droit de retour. Il doit alors contacter By-VS par email dans les 3 (trois) jours ouvr\u00e9s maximum apr\u00e8s la r\u00e9ception de la livraison. Apr\u00e8s avoir pu constater la non-conformit\u00e9 de la livraison, By-VS organisera le retour et la livraison de la commande initiale. Les frais de reprise, de transport et de livraison seront \u00e0 la charge de By-VS.\nPour tous produits livr\u00e9s non-conformes sur le plan de la qualit\u00e9, le client doit contacter By-VS par email dans les 3 (trois) jours ouvr\u00e9s maximum apr\u00e8s la r\u00e9ception de la livraison. Apr\u00e8s avoir pu constater la non-conformit\u00e9 de la livraison, By-VS organisera la reprise et la livraison d\u2019un produit de remplacement. Les frais de reprise de transport et de livraison seront \u00e0 la charge de By-VS.\n\nQue dois-je faire si je rencontre un probl\u00e8me lors de l\u2019achat, lors du transport ou lors de la r\u00e9ception de ma commande ?<\/strong><\/em>\nPour tout probl\u00e8me ou difficult\u00e9 rencontr\u00e9s lors de votre achat jusqu\u2019\u00e0 la r\u00e9ception de votre colis, nous vous invitons \u00e0 nous contacter par e-mail.\n

Questions relatives \u00e0 la fiscalit\u00e9<\/span><\/h1>\nVais-je recevoir un re\u00e7u fiscal ?<\/strong><\/em>\nVous recevez un produit en contrepartie de votre paiement et une partie de cette somme est revers\u00e9e au profit d\u2019une cause. Il s’agit de l\u2019achat d\u2019un produit-partage, ce n\u2019est donc pas un don qui est une action sans contrepartie, cela n\u2019ouvre malheureusement pas de droit \u00e0 la r\u00e9duction d\u2019imp\u00f4t.\n\nPour toute autre question, veuillez nous contacter, nous serons ravis de r\u00e9pondre \u00e0 vos interrogations.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Products<\/span><\/h1>\nCan I order a \u00ab\u00a0made-to-measure\u00a0\u00bb print with other finishes than those proposed (dimensions, lamination on an aluminum plate with a chassis, a glass, an American box style…)?<\/strong><\/em>\nWe will be please to discuss with you and study your request. We will send you a personalized quote. If you wish to obtain a particular edition, please contact us and let us know your request\n\nI would like to obtain a product that does not appear or no longer appears in your catalogue, is it possible?<\/strong><\/em>\nWe will study your request carefully. We invite you to contact us.\n

Buy – Order<\/span><\/h1>\nWhere can I get a product published by By-VS?<\/strong><\/em>\nPrints are sold via the website only.\n\nIs my payment safe?<\/strong><\/em>\nBy-VS never has access to your bank details.\nThe banking transaction is carried out via the payment platforms Stripe or Paypal system, which offers optimal security for transactions (CB, Visa, Maestro, Mastercard, American Express, Discover, Carte Aurore, Cofinoga, Privilege, Sofort, ApplePay, GooglePay).\nThe debit is made at the confirmation of your order. A confirmation message will be sent to you.\n\nI do not want to use my bank card, do you offer other solutions?<\/strong><\/em>\nPurchases on our website are only possible with credit cards compatible with the platform payment Stripe or Paypal. If you do not wish to pay by credit card, please contact us.\n\nI would like to make a gift and to send it directly to a friend, is it possible?<\/strong><\/em>\nYou only have to specify the delivery address you want, if it is different to the billing details.\n

Shipping and delivery Issues<\/span><\/h1>\nWhen will my order be delivered?<\/strong><\/em>\nThe indicative delivery time is 1 to 2 weeks from the confirmation of your order to the delivery. The period includes the stages of manufacture, preparation, shipment and transport of your order to the place of delivery indicated.\nAn e-mail is sent to inform you of the dispatch of your order.\n\nWhat are the delivery costs?<\/strong><\/em>\nShipping costs depend on the print sizes and quantities. The cost is indicated before the order confirmation.\n\nCan I modify the delivery address details after placing my order?<\/strong><\/em>\nOnce the order has been registered, it is impossible to modify the delivery address. However, we remain at your disposal and invite you to contact us as soon as possible to study if it is possible to satisfy your expectations.\n\nHow are the products delivered?<\/strong><\/em> How are they protected for transport? How to receive my order in the best conditions?\nOur products are carefully prepared and packed with a packaging system that ensures optimal protection against handling, bumps, and other transport hazards. Each format benefits from packaging adapted to its dimensions.\nUpon receipt of your order, it is necessary to open your package in the presence of the deliveryman in order to check the good condition of the products. You must only sign the delivery slip after checking that the condition of your order is correct. If you notice an anomaly, you must indicate it on the delivery slip without signing it and give your package to the delivery man. You must then contact us the same day, by e-mail or by phone.\nUnfortunately, By-VS will not be able to accept any complaints if the delivery note has been signed, including with an additional indication \u00ab\u00a0subject to\u00a0\u00bb which is of no value. No action can then be taken against the carrier or logistics company.\n

After-Sales Service<\/span><\/h1>\nWill I receive an invoice?<\/strong><\/em>\nAfter proceeding a purchase on our site, you will automatically receive your invoice by e-mail.\n\nFinally, I change my mind and I would like to send back my order and have a refund, is this possible?<\/em><\/strong>\nThe customer has the possibility within 14 (fourteen) working days, from the date of receipt, to return the products without giving any reason. The products must be returned at the customer’s expenses to By-VS. They must imperatively be in their original condition, complete, clean, undamaged and in their original packaging. By-VS shall systematically refuse to reimburse any return that does not comply with these criteria. No return for cash on delivery will be accepted. After receipt of the product(s) returned and checked by By-VS, the refund, excluding shipping costs,\u00a0 will be made with the original payment method used for the order, within 60 days (of receipt of goods). We invite you to contact us.\nNon-standard products resulting from special requests are unique. They are edited and manufactured on request. Consequently, they cannot benefit from the right of withdrawal provided for in the provisions of article L121-20-2 of the French Consumer Code. The products ordered will not be taken back or exchanged, except for the application of the guarantee on quality defects (cf. Terms and conditions).\n\nWhat should I do if the goods received do not correspond to the placed order?<\/strong><\/em>\nIn the case of a delivery not in accordance to the order placed, besides a quality defect, the customer has a right to return it. Please contact By-VS by email within a maximum of 3 (three) working days after receipt of the delivery. After having ascertained the non-conformity of the delivery, By-VS shall organize the return and delivery of the initial order. The costs of return, transport and delivery will be supported by By-VS.\nFor all products delivered with quality defect, the customer must contact By-VS by email within a maximum of 3 (three) working days after receipt of the delivery. After having ascertained the non-conformity of the delivery, By-VS will arrange the collection and delivery of a replacement product. By-VS supports the costs.\n\nWhat should I do if the product(s) is\/are damaged?<\/strong> What should I do if I encounter a problem during the purchase, during transport or upon receipt of my order?<\/strong><\/em>\nDo not hesitate to contact us by e-mail.\n

Taxation<\/span><\/h1>\nWill I receive a tax receipt?<\/strong><\/em>\nIt is a purchase of a shared product, so it is not a donation that must be without counterpart, which unfortunately does not entitle you to a tax reduction.\n\nFor any other request, contact us, we would be pleased to answer you.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Productos<\/span><\/h1>

– \u00bfPuedo encargar una impresi\u00f3n \u00ab\u00a0a medida\u00a0\u00bb con otros acabados que los propuestos (dimensiones, laminado en placa de aluminio con marco, cristal, caja americana, etc.)?<\/strong><\/em>
Estaremos encantados de discutir la posibilidad de hacerlo con usted. Le enviaremos un presupuesto personalizado. Si desea una edici\u00f3n especial, p\u00f3ngase en contacto con nosotros e ind\u00edquenos sus necesidades.
– Me gustar\u00eda obtener un producto que no aparece o ya no aparece en su cat\u00e1logo, \u00bfes posible?
Estudiaremos detenidamente la factibilidad de su solicitud. Le invitamos a ponerse en contacto con nosotros.
Compra\/Pedido
– \u00bfD\u00f3nde puedo comprar un producto editado por By-VS?<\/strong><\/em>
Las impresiones se venden \u00fanicamente a trav\u00e9s del sitio web.<\/p>

– \u00bfPuedo realizar una compra con mi tarjeta de cr\u00e9dito con toda seguridad en su sitio web?<\/strong><\/em>
By-VS nunca tiene acceso a sus datos bancarios.
La transacci\u00f3n se realiza a trav\u00e9s de la plataforma de pago Stripe o Paypal que ofrece una seguridad \u00f3ptima para las transacciones (CB, Visa, Maestro, Mastercard, American Express, Discover, Carte Aurore, Cofinoga, Privilege, Sofort, ApplePay, GooglePay).
El d\u00e9bito se realiza en el momento de la confirmaci\u00f3n de su pedido. Se le enviar\u00e1 un mensaje de confirmaci\u00f3n.
– Me gustar\u00eda utilizar otro modo de pago que no fuese mi tarjeta de cr\u00e9dito, \u00bfofrecen otras soluciones?
Las compras en nuestro sitio web s\u00f3lo pueden realizarse con tarjetas de cr\u00e9dito compatibles con los sistemas de pago ofrecidos a trav\u00e9s de Stripe o Paypal. Si no desea pagar con tarjeta de cr\u00e9dito, p\u00f3ngase en contacto con nosotros.
– Me gustar\u00eda enviar un producto a un allegado directamente, \u00bfes posible?
Lo \u00fanico que tiene que hacer es especificar el destinatario y su direcci\u00f3n postal en los datos de entrega.<\/p>

\u00a0<\/p>

Entrega<\/u><\/h1>

– \u00bfCu\u00e1ndo llegar\u00e1 mi pedido?<\/b><\/i>
El plazo de entrega indicativo es de 1 a 2 semanas desde la confirmaci\u00f3n del pedido. Este periodo incluye las fases de fabricaci\u00f3n, preparaci\u00f3n, env\u00edo y transporte de su pedido hasta la direcci\u00f3n de entrega indicada.
Se le enviar\u00e1 un correo electr\u00f3nico para informarle del env\u00edo de su pedido.<\/p>

– \u00bfA cu\u00e1nto ascienden los gastos de env\u00edo?<\/b><\/i>
Los gastos de env\u00edo var\u00edan seg\u00fan el tama\u00f1o y la cantidad. Se indican antes de la confirmaci\u00f3n del pedido.<\/p>

– \u00bfPuedo cambiar mi direcci\u00f3n de entrega despu\u00e9s de haber hecho mi pedido?<\/i><\/b>
Una vez registrado el pedido, es imposible cambiar la direcci\u00f3n de entrega. No obstante, quedamos a su disposici\u00f3n y le invitamos a ponerse en contacto con nosotros lo antes posible para estudiar la posibilidad de satisfacer sus expectativas<\/p>

– \u00bfC\u00f3mo se entregan los productos? \u00bfEst\u00e1n lo bastante protegidos para el transporte?
<\/i><\/b>C\u00f3mo puedo recibir mi pedido en las mejores condiciones?
Nuestros productos se preparan y embalan cuidadosamente con un sistema de embalaje que garantiza una protecci\u00f3n \u00f3ptima contra la manipulaci\u00f3n, los golpes y dem\u00e1s riesgos del transporte. Cada formato tiene un embalaje adaptado a sus dimensiones. Cuando reciba su pedido, es necesario comprobar el buen estado de los productos en presencia del repartidor. S\u00f3lo debe firmar el albar\u00e1n de entrega tras comprobar que el estado de su pedido es correcto. Si observa alguna anomal\u00eda, debe indicarlo en el albar\u00e1n de entrega sin firmarlo y entregar el paquete al repartidor. A continuaci\u00f3n, deber\u00e1 ponerse en contacto con nosotros el mismo d\u00eda, por correo electr\u00f3nico. Lamentablemente, By-VS no podr\u00e1 aceptar ninguna reclamaci\u00f3n si el albar\u00e1n ha sido firmado, incluso con una indicaci\u00f3n adicional \u00ab\u00a0a reserva de\u00a0\u00bb que no tiene ning\u00fan valor. En ese caso, no se puede emprender ninguna acci\u00f3n contra el transportista o el logista.<\/p>

\u00a0<\/p>

Servicio posventa<\/u><\/h1>

– \u00bfRecibir\u00e9 una factura?<\/i><\/b>
Despu\u00e9s de su compra, recibir\u00e1 autom\u00e1ticamente su factura por correo electr\u00f3nico.<\/p>

– Finalmente deseo cambiar mi producto u obtener un reembolso, \u00bfes posible?<\/i><\/b>
El cliente tiene la posibilidad, en un plazo de 14 (catorce) d\u00edas laborables a partir de la fecha de recepci\u00f3n, de devolver los productos sin indicar los motivos. Los productos deben ser devueltos por cuenta del cliente a la direcci\u00f3n de By-VS. Deben estar en su estado original, completos, limpios, sin da\u00f1os y en su embalaje original. By-VS rechazar\u00e1 sistem\u00e1ticamente el reembolso de cualquier devoluci\u00f3n que no respete estos criterios. No se aceptan devoluciones por contra reembolso. Tras la recepci\u00f3n del producto(s) devuelto(s) y el control por parte de By-VS, el reembolso, excluyendo los gastos de envio, se realizar\u00e1 al m\u00e9todo de pago original utilizado para el pedido (fecha de recepci\u00f3n). No obstante, le invitamos a ponerse en contacto con nosotros.
Los productos no est\u00e1ndar procedentes de peticiones especiales son \u00fanicos. Se editan y fabrican a petici\u00f3n. Por consiguiente, no pueden beneficiarse del derecho de desistimiento previsto en el art\u00edculo L121-20-2 del C\u00f3digo de Consumo franc\u00e9s. Los productos solicitados no podr\u00e1n ser devueltos ni cambiados, excepto en caso de la aplicaci\u00f3n de la garant\u00eda por defectos de calidad (ver CGC).<\/p>

– \u00bfQu\u00e9 debo hacer si mi paquete no se corresponde con mi pedido? \u00bfQu\u00e9 debo hacer si el\/los producto(s) est\u00e1(n) da\u00f1ado(s)?<\/i><\/b>
En caso de que la entrega no se ajuste al pedido, aparte de un defecto de calidad, el cliente tiene derecho a la devoluci\u00f3n. El cliente deber\u00e1 ponerse en contacto con By-VS por correo electr\u00f3nico en un plazo m\u00e1ximo de 3 (tres) d\u00edas laborables tras la recepci\u00f3n de la entrega. Tras haber podido constatar la no conformidad de la entrega, By-VS organizar\u00e1 la devoluci\u00f3n y entrega del pedido original. Los gastos de devoluci\u00f3n, transporte y entrega correr\u00e1n a cargo de By-VS.
Para todos los productos entregados que no sean conformes con la calidad, el cliente deber\u00e1 ponerse en contacto con By-VS por correo electr\u00f3nico en un plazo m\u00e1ximo de 3 (tres) d\u00edas laborables tras la recepci\u00f3n de la entrega. Una vez comprobada la no conformidad de la entrega, By-VS organizar\u00e1 la recogida y entrega de un producto de sustituci\u00f3n. Los costes del transporte de vuelta y de la entrega correr\u00e1n a cargo de By-VS.<\/p>

– \u00bfQu\u00e9 debo hacer si tengo un problema durante la compra, el transporte o la recepci\u00f3n de mi pedido?<\/i><\/b>
Para cualquier problema o dificultad encontrada durante su compra hasta la recepci\u00f3n de su paquete, le invitamos a ponerse en contacto con nosotros por correo electr\u00f3nico.<\/p>

Fiscalidad<\/u><\/h1>

– \u00bfRecibir\u00e9 un recibo fiscal?<\/b><\/i>
Usted recibe un producto a cambio de su pago y parte de este importe se dona a una causa. Se trata de una compra de un producto-compartido, por lo que no es una donaci\u00f3n, que es una acci\u00f3n sin contrapartida, y lamentablemente no da derecho a una reducci\u00f3n de impuestos.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u00a0<\/p>

Produtos<\/u><\/strong><\/h1>

Posso encomendar uma impress\u00e3o \u00ab\u00a0customizada\u00a0\u00bb com acabamentos diferentes dos propostos (dimens\u00f5es, laminagem numa placa de alum\u00ednio com chassis, vidro, caixa americana, etc.)?<\/i><\/b>
Teremos o maior prazer em conversar com voc\u00ea e estudar seu pedido. N\u00f3s lhe enviaremos um or\u00e7amento personalizado. Se desejar uma edi\u00e7\u00e3o especial, queira entrar em contato conosco para informar-nos de seu pedido.<\/p>

Eu gostaria de obter um produto que n\u00e3o aparece, ou j\u00e1 n\u00e3o aparece, em vosso cat\u00e1logo. Ser\u00e1 isso poss\u00edvel?<\/b><\/i>
<\/i><\/b>Estudaremos cuidadosamente o seu pedido. Queira entrar em contato conosco.<\/p>

\u00a0<\/p>

Compras\/ Encomendas<\/u><\/h1>

Onde posso comprar um produto publicado pela By-VS?<\/i><\/b>
As impress\u00f5es s\u00f3 podem ser compradas atrav\u00e9s do site.<\/p>

Posso fazer uma compra com o meu cart\u00e3o de cr\u00e9dito com total seguran\u00e7a em vosso site?<\/i><\/b>
A By-VS nunca tem acesso a seus dados banc\u00e1rios.
A transa\u00e7\u00e3o \u00e9 realizada atrav\u00e9s da plataforma de pagamento Stripe ou Paypal que oferece a m\u00e1xima seguran\u00e7a para as transa\u00e7\u00f5es (CB, Visa, Maestro, Mastercard, American Express, Discover, Carte Aurore, Cofinoga, Privilege, Sofort, ApplePay, GooglePay).
O d\u00e9bito \u00e9 feito no momento da confirma\u00e7\u00e3o do seu pedido. Uma mensagem de confirma\u00e7\u00e3o ser-lhe-\u00e1 enviada.
Eu n\u00e3o quero usar o meu cart\u00e3o banc\u00e1rio, voc\u00eas prop\u00f5em outras solu\u00e7\u00f5es?
As compras no nosso site s\u00f3 s\u00e3o poss\u00edveis com cart\u00f5es de cr\u00e9dito compat\u00edveis com a plataforma de pagamento Stripe ou Paypal. Se n\u00e3o deseja pagar com cart\u00e3o de cr\u00e9dito, entre em contato conosco.<\/p>

Eu gostaria de fazer um presente e envi\u00e1-lo diretamente a um amigo, \u00e9 poss\u00edvel?<\/i><\/b>
Basta especificar o destinat\u00e1rio e o seu endere\u00e7o postal nos detalhes da entrega.<\/p>

\u00a0<\/p>

Entrega<\/u><\/h1>

Quando \u00e9 que a minha encomenda ser\u00e1 entregue?<\/b><\/i>
O prazo indicativo de entrega \u00e9 de 1 a 2 semanas desde a confirma\u00e7\u00e3o da sua encomenda at\u00e9 \u00e0 entrega. O prazo inclui as etapas de fabrico, prepara\u00e7\u00e3o, envio e transporte da sua encomenda para o local de entrega indicado.
Voc\u00ea ser\u00e1 informado por e-mail quando sua encomenda tiver sido enviada.

Quais s\u00e3o os custos de entrega?<\/i><\/b>
Os custos de entrega variam em fun\u00e7\u00e3o do tamanho e da quantidade. Eles s\u00e3o indicados antes da confirma\u00e7\u00e3o do pedido.
Posso modificar os detalhes do endere\u00e7o de entrega ap\u00f3s fazer minha encomenda?
Uma vez registada a encomenda, \u00e9 imposs\u00edvel modificar o endere\u00e7o de entrega. No entanto, permanecemos \u00e0 sua disposi\u00e7\u00e3o e convidamo-lo para que entre em contato conosco o mais rapidamente poss\u00edvel para estudarmos a possibilidade de satisfazer suas expectativas.
Como \u00e9 que os meus produtos v\u00e3o ser entregues? Eles est\u00e3o suficientemente protegidos para o transporte? Como posso receber a minha encomenda nas melhores condi\u00e7\u00f5es?
Os nossos produtos s\u00e3o cuidadosamente preparados e embalados com um sistema de embalagem que assegura uma prote\u00e7\u00e3o \u00f3ptima contra choques e outros riscos de transporte. Cada formato beneficia de uma embalagem adaptada \u00e0s suas dimens\u00f5es.
Ao receber sua encomenda, \u00e9 necess\u00e1rio verificar o bom estado dos produtos na presen\u00e7a do entregador. S\u00f3 deve assinar a nota de entrega depois de verificar se o estado da sua encomenda est\u00e1 correto. Se notar qualquer anomalia, deve indic\u00e1-la na nota de entrega sem a assinar e entregar a sua encomenda ao entregador. Dever\u00e1 ent\u00e3o entrar em contato conosco no pr\u00f3pio dia, por e-mail.
Infelizmente, a By-VS n\u00e3o poder\u00e1 aceitar qualquer reclama\u00e7\u00e3o se a nota de entrega tiver sido assinada, nem que tenha uma indica\u00e7\u00e3o adicional \u00ab\u00a0aprova\u00e7\u00e3o condicional\u00a0\u00bb que n\u00e3o tem valor. Nenhuma a\u00e7\u00e3o poder\u00e1 ser tomada contra o transportador ou empresa especialista log\u00edstico.<\/p>

\u00a0<\/p>

Servi\u00e7o p\u00f3s-venda<\/u><\/h1>

Vou receber uma fatura?<\/i><\/b>
Depois de ter feito a sua compra, receber\u00e1 automaticamente a sua fatura por e-mail.<\/p>

Finalmente, mudei de ideias e gostaria de devolver meu pedido e ter um reembolso, isto \u00e9 poss\u00edvel?<\/i><\/b>
O cliente tem a possibilidade num prazo de 14 (catorze) dias \u00fateis a partir da data de recebimento para devolver os produtos sem dar motivos. Os produtos devem ser devolvidos, sendo as despesas de envio a cargo do cliente, para o endere\u00e7o da By-VS. Devem estar em seu estado original, completas, limpas, sem danos e em sua embalagem original. A By-VS recusar\u00e1 sistematicamente o reembolso de qualquer devolu\u00e7\u00e3o que n\u00e3o respeite estes crit\u00e9rios. N\u00e3o ser\u00e3o aceites devolu\u00e7\u00f5es em dinheiro no ato da entrega.
Ap\u00f3s a rece\u00e7\u00e3o do(s) produto(s) devolvido(s) e verifica\u00e7\u00e3o pela By-VS, o reembolso, excluindo custos de envio, ser\u00e1 feito no m\u00e9todo de pagamento original usado para o pedido (data do recebimento). No entanto, queira entrar em contato conosco.
Os produtos que n\u00e3o sejam standard resultante de pedidos especiais s\u00e3o \u00fanicos. Eles s\u00e3o editados e fabricados sob demanda. Consequentemente, n\u00e3o podem beneficiar do direito de retracta\u00e7\u00e3o previsto no artigo L121-20-2 do C\u00f3digo do Consumidor franc\u00eas. Os produtos encomendados n\u00e3o ser\u00e3o devolvidos ou trocados, salvo aplica\u00e7\u00e3o da garantia sobre defeitos de qualidade (ver Condi\u00e7\u00f5es gerais de venda).<\/p>

O que devo fazer se os produtos recebidos n\u00e3o corresponderem ao meu pedido? E se o(s) produto(s) estiver(em) danificado(s)?<\/i><\/b>
No caso de uma entrega que n\u00e3o corresponda \u00e0 encomenda, al\u00e9m de um defeito de qualidade, o cliente tem o direito de devolu\u00e7\u00e3o. O cliente dever\u00e1 entrar em contato com a By-VS por e-mail no prazo m\u00e1ximo de 3 (tr\u00eas) dias \u00fateis ap\u00f3s a rece\u00e7\u00e3o da entrega. Ap\u00f3s ter sido poss\u00edvel estabelecer a n\u00e3o conformidade da entrega, a By-VS ir\u00e1 organizar a devolu\u00e7\u00e3o e entrega da encomenda original. Os custos de devolu\u00e7\u00e3o, transporte e entrega ficar\u00e3o ao encargo da By-VS.
Para todos os produtos entregues que n\u00e3o estejam em conformidade com a qualidade, o cliente deve entrar em contato com a By-VS por e-mail no prazo m\u00e1ximo de 3 (tr\u00eas) dias \u00fateis ap\u00f3s a rece\u00e7\u00e3o da entrega. Ap\u00f3s a verifica\u00e7\u00e3o da n\u00e3o conformidade da entrega, a By-VS providenciar\u00e1 a recolha e entrega de um produto de substitui\u00e7\u00e3o. Os custos de transporte e entrega da devolu\u00e7\u00e3o ficar\u00e3o ao encargo da By-VS.<\/b><\/p>

\u00a0<\/p>

O que devo fazer se encontrar um problema durante a compra, o transporte ou a rece\u00e7\u00e3o de minha encomenda?<\/i><\/b>
Para qualquer problema ou dificuldade encontrada durante sua compra at\u00e9 \u00e0 rece\u00e7\u00e3o de sua encomenda, queira entrar em contato conosco por e-mail.<\/p>

\u00a0<\/p>

Tributa\u00e7\u00e3o<\/u><\/h1>

Vou receber um recibo fiscal?<\/i><\/b>
Voc\u00ea recebe um produto em troca de seu pagamento e parte desse valor \u00e9 doado a uma causa. Trata-se de uma compra de um produto compartilhado, por conseguinte n\u00e3o \u00e9 uma doa\u00e7\u00e3o, que \u00e9 uma a\u00e7\u00e3o sem contrapartida, o que infelizmente n\u00e3o d\u00e1 o direito a redu\u00e7\u00e3o de impostos.<\/p>

Para qualquer outro pedido, entre em contato conosco, teremos todo o prazer em responder-lhe.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\tFale conosco<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\u5546\u54c1<\/strong><\/p>

\u63d0\u6848\u3055\u308c\u3066\u3044\u308b\u3082\u306e\u4ee5\u5916\u306e\u4ed5\u4e0a\u3052\uff08\u5bf8\u6cd5\u3001\u30b7\u30e3\u30fc\u30b7\u4ed8\u304d\u30a2\u30eb\u30df\u30cb\u30a6\u30e0\u30d7\u30ec\u30fc\u30c8\u3078\u306e\u30e9\u30df\u30cd\u30fc\u30c8\u3001\u30ac\u30e9\u30b9\u3001\u30a2\u30e1\u30ea\u30ab\u30f3\u30dc\u30c3\u30af\u30b9\u30b9\u30bf\u30a4\u30eb\u306a\u3069\uff09\u3092\u4f7f\u7528\u3057\u305f\u300c\u30aa\u30fc\u30c0\u30fc\u30e1\u30fc\u30c9\u300d\u30d7\u30ea\u30f3\u30c8\u3092\u6ce8\u6587\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u3059\u304b\uff1f<\/strong><\/p>

\u304a\u5ba2\u69d8\u3068\u4e01\u5be7\u306b\u6253\u3061\u5408\u308f\u305b\u3092\u884c\u3046\u3053\u3068\u3067\u3054\u8981\u671b\u3092\u304a\u4f3a\u3044\u3057\u3001\u88fd\u9020\u53ef\u80fd\u304b\u3069\u3046\u304b\u3092\u691c\u8a0e\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002\u305d\u306e\u5f8c\u3001\u304a\u5ba2\u69d8\u500b\u5225\u306e\u304a\u898b\u7a4d\u3082\u308a\u3092\u304a\u9001\u308a\u3044\u305f\u3057\u307e\u3059\u3002\u7279\u5b9a\u306e\u30a8\u30c7\u30a3\u30b7\u30e7\u30f3\u3092\u3054\u8981\u671b\u306e\u5834\u5408\u306f\u3001\u304a\u554f\u3044\u5408\u308f\u305b\u306e\u4e0a\u3001\u3054\u4f9d\u983c\u304f\u3060\u3055\u3044\u3002<\/p>

\u30ab\u30bf\u30ed\u30b0\u306b\u63b2\u8f09\u3055\u308c\u3066\u3044\u306a\u3044\u3001\u307e\u305f\u306f\u63b2\u8f09\u3055\u308c\u306a\u304f\u306a\u3063\u305f\u5546\u54c1\u3092\u5165\u624b\u3057\u305f\u3044\u306e\u3067\u3059\u304c\u3001\u53ef\u80fd\u3067\u3059\u304b\uff1f<\/strong><\/p>

\u3054\u8981\u671b\u306b\u304a\u5fdc\u3048\u3067\u304d\u308b\u304b\u3069\u3046\u304b\u691c\u8a0e\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u306e\u3067\u3001\u305c\u3072\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>

\u00a0<\/p>

\u8cfc\u5165\u30fb\u6ce8\u6587<\/strong><\/p>

By-VS<\/strong>\u306e\u88fd\u54c1\u306f\u3069\u3053\u3067\u5165\u624b\u3067\u304d\u307e\u3059\u304b\uff1f<\/strong><\/p>

\u30d7\u30ea\u30f3\u30c8\u306f\u5f53\u793e\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u307f\u3067\u306e\u8ca9\u58f2\u3068\u306a\u308a\u307e\u3059\u3002<\/p>

By-VS<\/strong>\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3067\u306e\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u6c7a\u6e08\u306f\u5b89\u5168\u3067\u3059\u304b\uff1f<\/strong><\/p>

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\u00a0<\/p>

\u8ab2\u7a0e<\/strong><\/p>

\u7a0e\u91d1\u53d7\u9818\u66f8\u306f\u3082\u3089\u3048\u307e\u3059\u304b\uff1f<\/strong><\/p>

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\u00a0<\/strong><\/p>

\u304a\u554f\u3044\u5408\u305b<\/strong><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\tBy-VS\u306e\u88fd\u54c1\u306f\u3069\u3053\u3067\u5165\u624b\u3067\u304d\u307e\u3059\u304b\uff1f<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

\u00a0 \u00a0 Questions fr\u00e9quentes (FAQ) \/ Frequently Asked Questions (FAQ) English Espa\u00f1ol Portugu\u00eas \u65e5\u672c Questions relatives aux caract\u00e9ristiques des produits Puis-je commander un tirage \u00ab sur mesure \u00bb avec d\u2019autres finitions que celles propos\u00e9es (dimensions, contre-collage sur une plaque en aluminium avec un ch\u00e2ssis, un verre, une caisse am\u00e9ricaine\u2026) ? Nous serons ravis d\u2019\u00e9changer avec […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":[],"_wp_attached_file":null,"_wp_attachment_metadata":null,"_wp_attachment_backup_sizes":null,"_wp_attachment_image_alt":null,"_elementor_source_image_hash":null,"_imagify_optimization_level":null,"_imagify_status":null,"_imagify_data":null,"acf":[],"yoast_head":"\n\n\n\n\n\n\n\n\n\n\n\t\n